"They said that the police have to request the surveillance video or else they don't have any access to it," Mularky said. READ MORE: Chicago police investigating multiple Associated Bank ATM thefts "What I was told was you cannot pull the security footage unless you have a subpoena from the police," Bongiorno said. The victims said Chase refused to review surveillance video to see who really took their money. ![]() You have a right to a full investigation, and you must get that full investigation," said consumer advocate Ed Mierzwinski of CALPIRG. "The problem here is the bank is not complying with its responsibilities. "Their reasoning was, 'Well we counted the money in the ATM and the money was gone so, therefore, you took it.' And it was blunt like that," Dimusheva said. But then the bank refused to believe her. So what are your rights if your money is stolen? The law says banks have to refund that money - but Chase ruled customers took it themselves.Īni Dimusheva says it was bad enough when thieves stole her money at a San Francisco Chase ATM. It happened to several Chase bank customers in San Francisco - but the bank denied their claims. SAN FRANCISCO - An investigation from our sister station, KGO-TV in the San Francisco Bay area, revealed a new kind of ATM scam - thieves using glue and the ATM "tap" feature were draining victims' bank accounts. So what are your rights if your money is stolen? ![]()
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